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Resolving Retrospect Error -1017 Insufficient Permission Error During Backup for Windows

Last Updated November 10, 2008

Issue

These permission errors can happen when doing a backup of a volume via Microsoft networking rather than a Retrospect Client.

Permission errors may occur under the following conditions:

  1. When the script was created you were logged in as user X. At the time of backup you are logged in as user Y who does not have permission to connect to the source server.
    1. NT/2000: -1001 (unknown Windows error)
    2. 98: -1017 (insufficient permissions)
  2. When the script was created you were logged in as user X. At the time of backup you are not logged in.
    1. NT/2000: -1017 (insufficient permissions)
    2. 98: -1116 (can't access network volume)

Retrospect 6.0 and earlier:
You may need to configure the Retrospect Launcher Service to automatically log into the shared volume using a non-"system" account for proper login to the shared network volume as follows:

Solution

Windows NT 4.0

  1. Open the Services Control Panel.
  2. Select Retrospect Launcher, stop the service and then click the Startup button.
  3. In the "Log On As" section select This Account. LocalSystem will appear in the field to the right.
  4. Change "LocalSystem" to the account you want to use and then enter your password in the two password fields. (This allows automatic backup while logged in as the specified account, or while logged out.)
  5. Restart the Launcher Service.

Windows 2000/XP

  1. Open the Services Control Panel under Administrative Tools.
  2. Select Retrospect Launcher, stop the service and then click the Startup button.
  3. In the "Log On As" section select "This Account". LocalSystem will appear in the field to the right.
  4. Change "Local System" to the account you want to use and then enter your password in the two password fields. Type in the Administrator account name and password of the machine from where the data comes.
  5. Click Apply and restart the Launcher Service.
  6. Now, to configure the Automatic Login, open Retrospect to the Navigation Toolbar. Click Configure and then Volumes to open the Volumes Database.
  7. Highlight your mapped volume from under My Network Places and right-click it to get Properties
  8. When the Volume Properties window appears, click the Automatic Login button.
  9. Enter the Administrator account name and password of the machine from where the data comes then click OK.
  10. Close the Volume Properties window and the Volumes Database window. You are now ready to successfully backup your mapped data drive.


Retrospect 6.5

Retrospect 6.5 and later include an option to configure Retrospect to run under a specific user account. This should allow a backup of a mapped volume without needing to modify the launcher service.

Go to Configure > Preferences > Security. Configure Retrospect to run as a specific user.

Note: Users in a Domain should enter the domain name in the "log on to" field of the security preferences. If you are in a workgroup environment, enter the local computer name into the "log on to" field.

You should also go to Configure > Volumes. Get properties on the network volume and configure it for automatic login.