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How to Manually Uninstall Symantec Norton AntiVirus Corporate Server Edition 7.5 and 7.6 for Microsoft Windows NT/2000/XP

Last Updated April 17, 2008

Issue

Reference: Symantec Document ID 2007108137264898

This article contains instructions for manually uninstalling the SERVER edition of Symantec Norton Antivirus Corporate Edition. For instructions to uninstall the CLIENT edition, please see How to Manually Uninstall Symantec Norton AntiVirus Corporate Client Edition 7.5 and 7.6 for Microsoft Windows NT/2000/XP.

How to uninstall Symantec Norton AntiVirus Corporate Edition 7.5 and 7.6 server for Microsoft Windows NT/2000/XP manually?

Solution 

The easiest way to remove Norton AntiVirus server from a Microsoft Windows NT/2000/XP computer is to run the uninstaller program from Add/Remove Programs in the Windows Control Panel. If you cannot remove the program this way, then it must be removed from these three places: 

  • The registry
  • The Start menu
  • The hard drive

Stop the following services before removing items from the registry, Start menu, or the hard drive:

  • DefWatch
  • Intel Alert Handler
  • Intel Originator
  • Intel File Transfer
  • Intel PDS
  • Norton AntiVirus Server

Remove Norton AntiVirus from the Registry

To Remove Norton AntiVirus from the Registry

1. Delete the following key:

HKEY_CLASSES_ROOT\*\Shellex\ContextMenuHandlers\LDVPMenu

2. Delete the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Norton AntiVirus NT

3. Go to the following key:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services

4. In the left pane, delete the following keys:

  • DefWatch
  • Intel Alert Handler
  • Intel Alert Originator
  • Intel File Transfer
  • Intel PDS
  • NAVAP
  • NAVAPEL
  • NAVENG
  • NAVEX15
  • Norton AntiVirus Server

5. Delete the SymEvent key only if Norton AntiVirus is the only Symantec program on the computer.
6. Go to the following key:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\EventLog\Application

7. In the left pane, delete the following keys:

  • Defwatch
  • Intel Alert Handler
  • Intel Alert Originator
  • Intel AMS II
  • Intel File Transfer Service
  • Intel PDS Service
  • Norton AntiVirus

8. Delete the following key:

HKEY_LOCAL_MACHINE\Software\Intel\DLLUsage\VP6

9. Go to the following key:

HKEY_LOCAL_MACHINE\Software\Symantec\InstalledApps

10. In the right pane, delete the following values:

  • VP6ClientInstalled
  • VP6UsageCount

11. In the left pane, click My Computer.
12. On the Edit menu, click Find.
13. Search for the following string, and delete any keys or values found:

VirusProtect6

14. In the left pane, click My Computer.
15. On the Edit menu, click Find.
16. Search for the following string, and delete any keys or values found:

86C46C6D5F9F3D11EBAE000ACC725290

17. Delete the following key:

KEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall\{D6C64C68-F9F5-11D3-BEEA-00A0CC272509}

18. Delete the following value:

  • HKEY_LOCAL_MACHINE\Software\Symantec\Repair
  • HKEY_LOCAL_MACHINE\Software\Symantec\SourceDir
  • HKEY_LOCAL_MACHINE\Software\Symantec\TargetDir
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\86C46C6D5F9F3D11EBAE000ACC725290
  • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\vptray

19. If no other Symantec products that use virus definitions are installed, delete the following value:

HKEY_LOCAL_MACHINE\Software\Symantec\SharedDefs

20. Exit the Registry Editor, and then restart the computer.

Norton AntiVirus is now disabled, even though traces of it remain in the registry. These traces have little impact on how your computer operates. It is not necessary to remove them.

To Remove Norton AntiVirus from the Start Menu and Hard Drive

  1. On the Windows taskbar, right-click Start, and then click Open All Users.
  2. Double-click Programs.
  3. Right-click the Norton AntiVirus Corporate Edition folder, and then click Delete.
  4. In Windows Explorer, open the Program Files folder.
  5. Right-click the NAVNT or NAV folder, and then click Delete.
  6. Do one of the following, depending on your version of Windows:
    1. Windows 2000/XP: Open the C:\Documents and Settings\All Users\Application Data\Symantec folder.
    2. Windows NT 4.0: Open the C:\Winnt\Profiles\All Users\Application Data\Symantec folder.
  7. Do one of the following:
    1. If Norton AntiVirus is the only Symantec product installed, delete the Symantec folder.
    2. If other Symantec products are installed, delete the Norton AntiVirus Corporate Edition folder.
  8. If no other Symantec products that use virus definitions are installed, delete the Program Files\Common Files\Symantec Shared\VirusDefs folder.
  9. If present, delete the <OS drive>:\Winnt\Installer\{D6C64C68-F9F5-11D3-BEEA-00A0CC272509} folder.
  10. Exit Windows Explorer.